Contact us as soon as you realise that your cards have been lost, stolen or may be misused. The sooner you tell us, the sooner we can protect your account.
Let us know via Online Banking
If your card(s) has been lost or stolen please Log on to Online Banking with your Secure Key and select the "Report lost or stolen card" menu option.
Firstly you will be asked to place a temporary block on your card(s). This will mean that your card is secure and no-one will be able to use it. Once you have placed the temporary block on your card, return to "Report lost or stolen card" within Online Banking to either unblock your card should you find it, or report it lost or stolen and request a replacement.
You can only place a temporary block on your card, or remove the temporary block in Online Banking at the moment. You can't apply or remove a temporary block in the Mobile Banking App, by telephone banking or by visiting a branch.
Phone our emergency line
If you are not registered for Online Banking please phone our emergency line on Email: Support@astropex.com if you are overseas.
Lines are open 24 hours a day, 7 days a week.
What happens next?
If you place a temporary block on your card, the card will remain blocked until you remove the block via Online Banking. If you report your card lost or stolen, we will cancel your card(s) immediately and issue you with replacement(s). You will receive a new card within 7 working days in the UK by post and within 10 working days overseas.
*Charges may be incurred if calling from overseas.